Privacy

We handle your documents confidentially and use your information only to prepare and deliver your translation. We do not sell your information or share your documents with anyone outside the work you ask us to do.

Our website upload forms, including firm intake, send your files over HTTPS to our intake API and store them in Cloudflare R2. Staff download links require an access key. Documents sent through WhatsApp are handled through that service. We hold your documents only as long as we need them to finish your order and honor our USCIS acceptance guarantee, then we delete them.

What we collect

• Your contact details: name, email, and phone or WhatsApp number. Firm requests also include the firm name, matter reference, receiving institution, requested deadline and any instructions you provide.
• The documents you send us and the personal details inside them.
• Payment details, handled by our payment processor. We never see or store your full card number.
• Basic website analytics, such as the pages you visit, how you found us, and the type of device you use.
• A recording of how you move through the site: clicks, scrolling, and mouse or touch movement. It does not include the contents of the documents you send us.

How we use it

We use your information to prepare, certify, and deliver your translation, to reply to you, to take payment, and to keep the records our USCIS acceptance guarantee and the law require. We also use analytics and site recordings to keep the website working well and to find pages that confuse people.

Who we share it with

We do not sell your information. We share only what is needed to do your work: Cloudflare stores files sent through our website forms in R2, our payment processor handles your payment, and email or WhatsApp carries our messages. Our analytics providers, Google Analytics and Microsoft Clarity, handle website usage data for us. We will disclose information only if the law requires it.

Analytics and site recording

We use Google Analytics to count visits and see which pages people find, and Microsoft Clarity to record how visitors move through the site: clicks, scrolling, and mouse or touch movement. We watch this to spot pages that confuse people, then fix them. Our native upload forms, including firm intake, run on this website. The upload code reports a submission event and file count to analytics, without document contents, filenames or contact details. Interactions with the form page may be included in site recordings.

If you would rather not be included, blocking analytics cookies or using a tracking blocker in your browser stops both. You can also email us and we will delete any recording linked to your visit.

How long we keep it

We keep your documents and order details only as long as we need them to finish your order and honor our USCIS acceptance guarantee, then we delete them. We keep basic invoice records where tax rules require.

How we protect it

Website uploads use HTTPS and are stored in Cloudflare R2. Downloads through our intake API require a staff access key. We limit access to the people working on your order.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it, wherever you live. Email admin@brazilusatranslations.com and we will take care of it. You can also turn off analytics cookies or use a tracking blocker in your browser, which stops both the analytics and the site recording.

Children

This site is for adults arranging translations. We do not knowingly collect information from children.

Cancellations and refunds

Our translations are personalized services prepared for you individually. When you pay, your order is assigned to a translator and work begins right away. For that reason, once payment is confirmed, orders cannot be cancelled and payments are non-refundable, including if you no longer need the translation. This does not affect our USCIS acceptance guarantee: if a translation is rejected because of our error, we correct it free, and refund your order only if the corrected translation still is not accepted.

Changes to this policy

If we change how we handle your information, we will update the date below.

Contact us

Brazil USA Translations, Florida, United States. Email admin@brazilusatranslations.com or message us on WhatsApp.

Last updated October 2026.